Business banking during a global pandemic

We explore the changing business customer needs and how the business world feels banks have responded and serviced them during this difficult time.

2020 was an extremely unusual and challenging year for the business world, with shifting demands to manage as the COVID pandemic hit and the
shockwaves were felt. Financial services, particularly banks, were considered essential, needing to remain open to service customers’ needs. But at the same time, the banks themselves needed to adapt – their technology, their processes, and their staff.

Our research explores the changing business customer needs and how the business world feels banks have responded and serviced them during this difficult time.