CAA Aviation Consumer Survey Wave 10

Survey of UK adults on behalf of the CAA on usage of and attitudes towards aviation

• Overall satisfaction has returned to a level similar to that recorded before the pandemic began.
• 82% of travellers who flew in last 12 months say they were satisfied with the overall travel experience.
• This compares to 77% of travellers who flew in the months immediately after the pandemic (March 2020 – December 2020, Wave 9 figures).

Date Published: 29/12/2021

Categories: Infrastructure | Public and communities | UK

Client: Civil Aviation Authority (CAA)

Methodology

Savanta ComRes interviewed 3,502 UK adults online and via telephone between 22^nd September and 21^st October 2021. Data were weighted to be demographically representative of all UK adults by age, gender, region, and working status.

1. Civil-Aviation-Authority_Consumer-Survey_Wave-10_Autumn-2021_Tables 0.02 MB.