James Rentoul
Senior Director
11/08/2023
Download the full proposition document and gain insights into how we answer the burning questions many of our clients are asking right now around:
- How can airports continue to serve customers while remaining compatible with ambitions to achieve Net Zero?
- With passenger behaviours and the composition of travellers markedly different to before the pandemic, how can airports best tailor their services?
- What is driving the rapid increase in the number of passengers requiring assistance, and how can services be adapted accordingly?
- How can airports ensure they are a positive influence on local communities?
- What benefits do employees want in an increasingly competitive environment?
- How to best progress infrastructure projects in a way that satisfies public and stakeholder concerns?
- How can you encourage passenger numbers and repeat business?
- How can the retail experience be optimised to meet what today’s airport customer wants?
- How are you perceived by stakeholders – MPs, councillors, business leaders, suppliers and others?
Learn how we can help your business balance the often conflicting expectations and needs of stakeholders, with real case examples, download our full proposition here.
“Savanta have been a valued research partner to Heathrow since 2015, delivering research among a wide range of public and stakeholder audiences. We greatly value the flexibility and agility they bring, which allows us to respond to fast-changing organisational requirements. Savanta’s insights inform our organisational strategy and help us to plan for the future with confidence.” – Research & Insights Team, Heathrow.
Knowledge centre
Read More
Explore
Automotive | Brand Development & Strategy | Brand performance | Communication Effectiveness & Optimisation | Consumer Brands | Customer Experience | Customer journey mapping | Customer satisfaction & NPS | How we help | Loyalty & retention | Market understanding & opportunity | Transport | Transport & Logistics | Travel | Travel
Automotive | Brand Development & Strategy | Brand performance | Communication Effectiveness & Optimisation | Consumer Brands | Customer Experience | Customer journey mapping | Customer satisfaction & NPS | How we help | Loyalty & retention | Market understanding & opportunity | Transport | Transport & Logistics | Travel | Travel
The future of Gen Z: beyond our boundaries
Automotive | Brand Development & Strategy | Brand performance | Communication Effectiveness & Optimisation | Consumer Brands | Customer Experience | Customer journey mapping | Customer satisfaction & NPS | How we help | Loyalty & retention | Market understanding & opportunity | Transport | Transport & Logistics | Travel | Travel
The future of Gen Z: world in a click
Automotive | Brand Development & Strategy | Brand performance | Communication Effectiveness & Optimisation | Consumer Brands | Customer Experience | Customer journey mapping | Customer satisfaction & NPS | How we help | Loyalty & retention | Market understanding & opportunity | Transport | Transport & Logistics | Travel | Travel
Savanta's Customer Experience (CX) framework
Automotive | Brand Development & Strategy | Brand performance | Communication Effectiveness & Optimisation | Consumer Brands | Customer Experience | Customer journey mapping | Customer satisfaction & NPS | How we help | Loyalty & retention | Market understanding & opportunity | Transport | Transport & Logistics | Travel | Travel