In the financial services industry, it’s all about trust. Delivering on your brand promise with a seamless customer experience is essential.
Based on a continuous survey of 15,000 financial decision makers in UK businesses and over 10 years of historical data, MarketVue Business Banking is a highly reliable and detailed monitor of how banks are perceived by business customers.
Respondents are independently recruited using commercially available contact lists from providers such as Experian and Dun and Bradstreet. The questionnaire covers a wide range of topics, with particular focus on overall and channel satisfaction, and includes KPI questions, such as NPS. Brand image, product holding and switching behaviour is also covered. It’s no wonder our survey is recognised as providing the definitive measure of business banking market share.
Subscribe and every quarter we’ll send you a range of customisable deliverables to help your business improve customer satisfaction and brand health.