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Business Essentials Customer Satisfaction Research

Fuss-free, fast, & flexible

Customer satisfaction and loyalty research will help you determine how well your company’s products and services meet the needs of your market. It is essential to keeping your current customers and attracting new ones, and can be used to predict business growth.

Our approach

Business Essentials is a modular suite of research products offering a low cost, high value alternative to traditional research and insights.

We’ve designed a simple, data led service that is efficient, valuable and replicable, where our experts handle full operational set up and delivery.

We’ll help you to…

  • Understand general customer satisfaction utilising our ‘tried and tested’ KPIs (i.e., overall satisfaction, NPS, brand values)
  • Provide a detailed exploration of your customer service; across specific products and service areas
  • Hear directly from your customers on areas for improvement
  • Identify future purchase intent, based on most recent customer service interaction
  • Understand the platforms your customers like to receive support on and what they think of the marketing communications they receive (across content and frequency)
  • Assess how your brand performs against your key competitors in terms of customer service provision
  • Firmographic (audience) profiling and analysis using our core measures

Ultimately you will receive data and insights which will enable you to enhance your customer service offering, retain more existing customers and support future business growth.

Product benefits

Cost effective, high value alternative

Allows you to run your core projects at a lower cost in our current challenging business environment

Visual outputs

Online dashboard with an easy-to-understand set of deliverables

Expert design

Questionnaire designed by our customer satisfaction & loyalty experts.

Speed of delivery

Working within consistent modules speeds up all elements of the process. Results can be turned around in as little at 24-hours!

Bespoke insights

Option to add 5 bespoke questions for free, to give you additional insights on your wider business objectives and research needs


Questionnaire enables you to tailor option lists, to ensure these are relevant and targeted at your organisation’s customer services offering.

How it works

We simply need you to provide the features, attributes and wider elements of your customer service offering which you would like to receive feedback on. We will then provide you with a dedicated survey link which you can send out to your customers and collect their feedback.

We will also work with you to craft and refine your free 5 bespoke questions, to ensure these give the answers to your core business objectives and provide the insight you will require.

Book a demo

Business Essentialsfuss-free, fast, & flexible

A high-quality, streamlined, data-led solution engineered for you…

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Get in touch

If you’d like to speak with one of our experts right now, please call: +44 (0) 20 7632 3434