Steve King
Senior Vice President: Customer Experience
17/03/2022
Savanta has been conducting research extensively with rail operators and the wider transport industry for over 20 years.
We have conducted and interpreted hundreds of thousands of interviews with rail passengers and senior industry figures across the sector. We consistently deliver actionable insight into what customers and the wider transport sector wants and needs.
Our bespoke solutions allow rail operators to overcome their challenges and take advantage of key growth opportunities. We do this by blending qualitative and quantitative market research with cutting edge analytics and data science.
Knowledge centre
Read More
Explore
B2B Brands | Consumer Brands | Customer Experience | Customer journey mapping | Customer satisfaction & NPS | Loyalty & retention | Public & Social | Transport
B2B Brands | Consumer Brands | Customer Experience | Customer journey mapping | Customer satisfaction & NPS | Loyalty & retention | Public & Social | Transport
Savanta's Customer Experience (CX) framework
B2B Brands | Consumer Brands | Customer Experience | Customer journey mapping | Customer satisfaction & NPS | Loyalty & retention | Public & Social | Transport
Business deposits: a new opportunity for GB businesses?
B2B Brands | Consumer Brands | Customer Experience | Customer journey mapping | Customer satisfaction & NPS | Loyalty & retention | Public & Social | Transport
Business Confidence Northern Ireland Q4 2023
B2B Brands | Consumer Brands | Customer Experience | Customer journey mapping | Customer satisfaction & NPS | Loyalty & retention | Public & Social | Transport