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Citizen’s Advice – Unsolicited Credit Increases

A survey of adults in Great Britain about unsolicited credit increases.

  • More than four in five British adults agree that they are able to keep on top of their household bills, or that credit providers should always ask for permission before increasing someone’s credit limit on their card (86% and 85% respectively).
  • Two thirds of the British public (66%) report having one or more credit cards, and younger Britons (those aged 18-24) are by far the least likely age group to report this (34%).
  • Around one in ten British adults say they have missed two or more payments on any of their household bills or debt repayments within the past 12 months (8%).
  • Three quarters of British adults with one or more credit cards, and who do not pay the full balance each month, say they have not struggled to make a minimum payment on a credit card in the last twelve months, while one quarter say they have struggled to do this.

Date Published: 17th November 2017

Categories: Economy | Finance | GB | Personal Finance | Policy Makers | Social

Client: Citizen's Advice


ComRes interviewed 2,033 British adults between 8th and 9th November 2017. Data were weighted to be representative of all adults in Great Britain over 18 years by age, gender, region and social grade. ComRes is a member of the British Polling Council and abides by its rules.

  1. CA_Credit-Increases_Data-tables_Nov17 0.02 MB.

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