At Savanta, our journey to enable better outcomes between financial firms and their customers is far from over.
While the initial deadline for Consumer Duty has passed, our commitment to supporting our clients remains steadfast.
In this article, we highlight the work we have done to date, the key lessons we’ve learned, and how we can continue to assist you on your path to better customer outcomes.
Over the course of our efforts, we have conducted extensive comms testing, delving into the intricacies of customer understanding across a wide range of financial product categories and audiences.
Through nearly 20,000 customer interviews, we have partnered with over 10 different financial firms, employing both quantitative and qualitative methodologies to assess customer comprehension.
Download the full report:
- Navigating Consumer Duty: measuring true understanding
- Navigating Consumer Duty: the importance of value-driven partnerships
- Optimising communications testing for Consumer Duty