Dr Nick Baker
Chief Research Officer
13/11/2024
In today’s rapidly evolving marketplace, brands are undergoing a profound transformation, shifting from traditional brick-and-mortar operations to a more expansive and complex digital offering.
This digital-first world has given rise to an increasingly multichannel experience, where customers engage with brands across a variety of platforms, both online and offline. For brands, this shift represents a pivotal opportunity to expand their reach and grow their customer base, but it also introduces unique challenges
in maintaining consistent brand equity.
Discover our latest thinking on the challenges of driving brand equity in a digital world including..
- The transition from brick-and-mortar to digital
- How has this impacted consumer behaviour?
- How the shift to digital has changed the game for driving brand equity
- The fragmentation of the customer journey
- Measuring and understanding the customer experience
- Building a unified omnichannel experience
- Key considerations for brands
- Live and breathe the principles to win
- How Savanta can help you measure brand equity
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