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LCCI Quarterly Economic Survey, Q2 2016 – HMRC

Survey of London businesses on behalf of the LCCI on interactions with HMRC

  • 52% of London business decision-makers disagree that HMRC telephone customer support services are easy to access (23% agree)
  • 47% disagree that HMRC’s decision-making process is transparent (24% agree)
  • 46% disagree that HMRC provide a prompt response to their queries (28% agree)
  • 45% disagree that HMRC take their business’s needs into account in the way they deal with their business (27% agree)
  • 47% agree that HMRC treat their business fairly (27% disagree)

Date Published: 16/08/2016

Categories: Business | Professionals | UK

Client: London Chamber of Commerce and Industry (LCCI)


ComRes surveyed 508 London business decision makers online between 16th May and 6th June 2016. Data were weighted to be representative of all London businesses by company size and broad industry sector.

  1. LCCI_QES-Q2-2016_Topical-tables_HMRC 0.02 MB.

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