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transport & services podcast

The second episode from our Transport & Services podcast series is now available! In this episode we explore opportunities and challenges around ticketing within the rail sector.

Steve King Senior Vice President: Customer Experience 13/07/2023

Exciting news, our second episode in our transport & services podcast series is now available! In this episode Steve King (SVP) and Chris Carter (Associate Director) discuss the latest customer insights around ticketing.

This series is a unique and insightful initiative developed by leaders within our dedicated Transport & Services research team. Designed to help you boost passenger satisfaction and brand advocacy with your passengers – a must-listen for rail professionals.

On this podcast, you’ll gain key insights that answer:

  1. Is ticketing a major concern for passengers?
  2. Can the industry shut ticket offices without putting people off?
  3. What does the industry need to take out of this consultation?

James Rayment, Insight Manager at PGL Travel Ltd said: “The podcast was great. Always interesting to hear the views from sector experts and how the research approach should vary on the product or service.”

Do you have a topic that you’d like featured on the next episode? Or would you like to discuss your unique business challenges and find out more about your audiences? Get in touch with our Transport & Services team today.¬†
More from the series:

If you missed the first episode from our All Aboard series, don’t worry. You can catch up on the latest rail trends, innovations and challenges via the link below.

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All aboard: a Transport & Services podcast

30/05/2023 - by Steve King