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All aboard

transport & services podcast

Introducing our brand new podcast from our Transport & Services team! In this first episode we explore passenger satisfaction and discuss the opportunities and challenges faced by professional working within the rail sector.

Steve King Senior Vice President: Customer Experience 13 July 2023
New and free insights! 

We’ve launched a brand new podcast called: ‘All aboard‘ – it’s a unique and insightful initiative developed by leaders within our dedicated Transport & Services research team. Discover how you can boost passenger satisfaction and brand advocacy with your passengers – a must-listen for rail professionals.

On this podcast, you’ll takeaway key insights around:

  1. Why the customer experience is important (even within what can be seen as a functional/delivery focused business)
  2. The importance of contacting passengers within the rail environment
  3. The challenges faced by the industry due to a paucity of data at the individual passenger level

James Rayment, Insight Manager at PGL Travel Ltd said: “The podcast was great. Always interesting to hear the views from sector experts and how the research approach should vary on the product or service.”

Join: Steve King (SVP), Amanda Potter (Research Director), Craig Strudley (Senior Director) and Chris Carter (Associate Director), as they discuss the latest trends, innovations and customer insights within the rail sector. Listen today:

Do you have a topic that you’d like featured on the next episode? Or would you like to discuss your unique business challenges and find out more about your audiences? Get in touch with our Transport & Services team today
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All aboard: a Transport & Services podcast

30 May 2023 - by Steve King