New and free insights!
We’ve launched a brand new podcast called: ‘All aboard‘ – it’s a unique and insightful initiative developed by leaders within our dedicated Transport & Services research team. Discover how you can boost passenger satisfaction and brand advocacy with your passengers – a must-listen for rail professionals.
On this podcast, you’ll takeaway key insights around:
- Why the customer experience is important (even within what can be seen as a functional/delivery focused business)
- The importance of contacting passengers within the rail environment
- The challenges faced by the industry due to a paucity of data at the individual passenger level
James Rayment, Insight Manager at PGL Travel Ltd said: “The podcast was great. Always interesting to hear the views from sector experts and how the research approach should vary on the product or service.”
Join: Steve King (SVP), Amanda Potter (Research Director), Craig Strudley (Senior Director) and Chris Carter (Associate Director), as they discuss the latest trends, innovations and customer insights within the rail sector. Listen today:
Do you have a topic that you’d like featured on the next episode? Or would you like to discuss your unique business challenges and find out more about your audiences? Get in touch with our Transport & Services team today.
If you enjoyed this, check out more insights from the team…