A study of consumer passion and brand devotion.
Whether it’s gas, electricity, water or sustainable energy, the industry is in a constant flux, with changing demands from customers, stakeholders and regulators.
It’s complex. We understand. We want to help you become a force for change, as the UK decarbonises towards net zero and seeks a more democratised and digitised energy market. Our diverse experience enables us to support you in achieving your strategic objectives; from business plan submissions in price reviews (such as PR24 or RIIO-3), to improving services and customer satisfaction.
Are you listening to your customers? We work with you to ensure the voice of your customer is at the heart of your decision-making. This is inclusive research that gathers informed feedback and elicits meaningful insight. Well-versed in transforming complex concepts and propositions into customer-friendly energy and utilities market research, we bring a methodology-agnostic approach, using the right tools to meet objectives.
Looking for a business plan that’s built on a foundation of customer insight? We’re experts in designing and conducting research and engagement strategies that provide an inclusive and well-organised evidence base to support your business plan. Our experience in PR19 and RIIO-2, both with Distribution Network Operators (DNOs) and Gas Distribution Network’s (GDNs), make us the ideal partner to support in PR24 and beyond.
Put your finger on the pulse. Become a truly customer-centric organisation with a full understanding of current attitudes and behaviours. Low-carbon technologies? Energy-as-a-service? We regularly conduct state of the nation studies so you can understand your customers’ views towards them.
Translate engineer ideas into customer-friendly language to gather meaningful, informed feedback. Use these insights to design, develop, test and iterate future-facing propositions.
If you’d like to speak with one of our experts right now, please call: +44 (0) 20 7632 3434
