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Cash and coin research – Global Counsel/Coinstar

Our research highlights why cash remains an important choice for many in UK society – with 8 in 10 wanting the right to pay in cash.

  • Consumers want cash to be protected with 80% of people agreeing they have or should have a legal right to pay in cash when shopping
  • Looking ahead, 54% think they will use cash the same or more – with 59% of younger people (18-34-year-olds) and those lacking financial confidence showing the strongest preference
  • Over a quarter (28%) of people whose cash payments were refused went to another retailer or did not buy the goods or services at all

Date Published: 03/11/2021

Categories: Finance | Public and communities

Client: Global Counsel (on behalf of Coinstar)


Savanta ComRes interviewed 2072  UK adults online between 17th and 19th September 2021. Data was weighted to be representative of UK adults. Savanta ComRes is a member of the British Polling Council and abides by its rules.

  1. Savanta_Global-Counsel_Coinstar_Cash-and-Coin_September-2021-FINAL-private 0.02 MB.

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