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Retail strategy research

Increasing brand consideration. That’s one thing. But increasing sales is something else! There’s a clear starting point though – understanding shopping behaviors in context. That’s where we come in.

Our approach

Whether you’re a manufacturer or retailer, there’s a common challenge; how do you align your retail strategy with shoppers’ ever-evolving needs and preferences? A data-driven retail marketing strategy is crucial to improving sales. Whether it’s trade marketing, shopper marketing or anything else involving shopper behavior, there’s no room for one-size-fits-all research. You need a flexible, tailored and consultative approach.

We believe in retail strategy consulting with business outcomes at its core. Everything we do is bespoke and tailored to each client, context and challenge. It’s underpinned by extensive experience in retail research across categories, channels, and markets. We inform and inspire our clients through excellence in market research design, insightful analysis, and compelling storytelling.

We provide the evidence you need to move forward. Not only that, but we also help you engage stakeholders to drive action and change.

Research benefits

Inspiring change and driving impact

Together we can craft a retail marketing strategy that creates value and drives impact – from the boardroom to the shop floor. Ensure all stakeholders, including retail partners and sales consultants, are inspired to work together. Create sustainable growth that’s rooted in actionable insights.

Informing merchandizing and retail design

Improve the shopping experience at every stage on the path to purchase. Inspire change, armed with insights to create striking window displays or smarter use of in-store space. Optimize your retail design, planograms, and customer navigation.

Improving category planning and conversions

Ensure the right products are always in front of the right shoppers, with insight-led sharper ranging and improved relevance. The result? Increased conversions across all markets, channels, or formats.

Optimizing touchpoints

Be top of mind, relevant and attractive wherever shoppers are. Use more informed, effective branding or messaging throughout the path to purchase, including the all-important point of sale.

How it works

It’s time to truly learn about how your customers shop. Every category, every market, and every organization have different contexts – these will define our approach.

Step-by-step, here’s how we do it:

01

Addressing your challenges

We’ll help secure buy-in from key stakeholders. We’ll work with them to understand their challenges, via internal workshops or interviews. We can also fill in any contextual gaps, via desk research or expert interviews.

02

Understanding your customers

Receive their feedback in-the-moment. From live observations to shop-along exercises or exit interviews, we’ll get up close and personal. Explore in detail how they interact with products, across different retail markets and environments.

03

Investigating the insights

We work collaboratively with our clients to analyze what we’ve seen and turn the findings into actionable insights. These can then be stress-tested by key stakeholders to make sure they’ll help you move forward.

Research methods

Shopper behavior

Retail environmental design

American lifestyle apparelCustomer journey mapping

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Major luxury kitchen appliance brandCustomer journey mapping

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Outdoor power equipment giantBrand Tracking

With a reported $500+ revenue in 2021, our client has established themselves as a giant in the competitive space.

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Get in touch

If you’d like to speak with one of our market research experts right now, please call: +1 (917) 768-2710

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