Is the branch dead for business banking?

The government reports that between 2012 and 2020 the total number of bank and building society branches in the UK fell by 28%. But what is the
small to medium Northern Irish business experience and do they expect to use digital channels more in the future?

Savanta has been tracking channel usage amongst businesses in Northern Ireland for over 5 years now and wanted to understand small business intention around branch usage going forward, after a year of Covid and business change.