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Is the branch dead for business banking?

What is the small business experience and do they expect to use digital channels more in the future?

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Sue Lewis Senior Director, Financial Services 02/08/2022

You only have to google ‘bank branch closures’ to see how the banking industry is changing. Branch closures are not a new thing. The government
reports that between 2012 and 2020 the total number of bank and building society branches in the UK fell by 28%.

Savanta has been tracking channel usage amongst businesses for over 10 years now and wanted to understand small business intention around branch usage going forward, after a year of Covid and business change.

But what is the small business experience and do they expect to use digital channels more in the future?
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