You only have to google ‘bank branch closures’ to see how the banking industry is changing. Branch closures are not a new thing. The government
reports that between 2012 and 2020 the total number of bank and building society branches in the UK fell by 28%.
Savanta has been tracking channel usage amongst businesses for over 10 years now and wanted to understand small business intention around branch usage going forward, after a year of Covid and business change.
But what is the small business experience and do they expect to use digital channels more in the future?