{"id":46487,"date":"2022-09-07T07:44:19","date_gmt":"2022-09-07T07:44:19","guid":{"rendered":"https:\/\/savanta.com\/copy-of-business-essentials-product-testing-2\/"},"modified":"2023-03-03T13:59:09","modified_gmt":"2023-03-03T13:59:09","slug":"customer-satisfaction","status":"publish","type":"page","link":"https:\/\/savanta.com\/eu\/our-products\/business-essentials\/customer-satisfaction\/","title":{"rendered":"Business Essentials Customer Satisfaction"},"content":{"rendered":"<div id=\"pl-46487\"  class=\"panel-layout\" ><div id=\"pg-46487-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-46487-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-46487-0-0-0\" class=\"so-panel widget widget_one-page-navigation-widget panel-first-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-one-page-navigation-widget so-widget-one-page-navigation-widget-default-d75171398898-46487\"\n\t\t\t\n\t\t>\r\n  <div class=\"wrapper-vid-img  sec-space-bottom\">\r\n                    <div class=\"banner-video-img \">\r\n            \r\n            <figure class=\"bg-cover\">\r\n                <div class=\"bg slide-image-up slide-image-up-half\"\r\n                    style=\"background-image: url(https:\/\/savanta.com\/eu\/wp-content\/uploads\/2022\/09\/BrandTracker.jpg.webp);\">\r\n                    <img decoding=\"async\" width=\"768\" height=\"402\" src=\"https:\/\/savanta.com\/eu\/wp-content\/uploads\/2022\/09\/BrandTracker.jpg\" class=\"attachment-bigsize size-bigsize\" alt=\"\" \/>                <\/div>\r\n                <div class=\"bg-ani\"><\/div>\r\n            <\/figure>\r\n             <button class=\"button-down-arrow\" >\r\n                <span class=\"txt-down\">Scroll<\/span>\r\n                <span class=\"txt-arrow\"><\/span>\r\n            <\/button>\r\n        <\/div>\r\n                \r\n           \r\n               <div class=\"cb-nav-bar-wrap\">\r\n        <nav class=\"cb-nav-bar\">\r\n            <div class=\"container\">\r\n                <ul>\r\n                                            \r\n\r\n                    <li class=\"active \" role=\"tab\" aria-selected=\"false\">\r\n                           \r\n                        <a href=\"#approach\">Our approach<\/a>\r\n                        \r\n                    <\/li>\r\n                                             \r\n\r\n                    <li class=\"\" role=\"tab\" aria-selected=\"false\">\r\n                           \r\n                        <a href=\"#benefits\">Benefits<\/a>\r\n                        \r\n                    <\/li>\r\n                                             \r\n\r\n                    <li class=\"\" role=\"tab\" aria-selected=\"false\">\r\n                           \r\n                        <a href=\"#how-it-works\">How it works<\/a>\r\n                        \r\n                    <\/li>\r\n                                             \r\n\r\n                    <li class=\"\" role=\"tab\" aria-selected=\"false\">\r\n                           \r\n                        <a href=\"#range\">Business Essentials range<\/a>\r\n                        \r\n                    <\/li>\r\n                                         \r\n                <\/ul>\r\n            <\/div>\r\n        <\/nav>\r\n        <\/div>\r\n    \r\n \r\n    <\/div>\r\n<\/div><\/div><div id=\"panel-46487-0-0-1\" class=\"so-panel widget widget_overview-second-widget\" data-index=\"1\" ><div id=\"approach\" class=\"panel-widget-style panel-widget-style-for-46487-0-0-1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-overview-second-widget so-widget-overview-second-widget-default-d75171398898-46487\"\n\t\t\t\n\t\t>   <section class=\"make-better-wrap make-better-wrap-inner-page  sec-space-90 space-col\">\n            <div class=\"container\">\n\n                <div class=\"row\">\n                    <div class=\"col-lg-4\">\n                        <h2 data-aos=\"fade-up\"  >Our approach<\/h2>\n                    <\/div>\n                    <div class=\"col-lg-7 offset-lg-1\">\n                        <div class=\"common-content\" data-aos=\"fade-up\">\n                           <p>Business Essentials is a modular suite of research products offering a low cost, high value alternative to traditional research and insights.<\/p>\n<p>We\u2019ve designed a simple, data led service that is efficient, valuable and replicable, where our experts handle full operational set up and delivery.<\/p>\n<p>We\u2019ll help you to\u2026<\/p>\n<ul>\n<li>Understand general customer satisfaction utilising our \u2018tried and tested\u2019 KPIs (i.e., overall satisfaction, NPS, brand values)<\/li>\n<li>Provide a detailed exploration of your customer service; across specific products and service areas<\/li>\n<li>Hear directly from your customers on areas for improvement<\/li>\n<li>Identify future purchase intent, based on most recent customer service interaction<\/li>\n<li>Understand the platforms your customers like to receive support on and what they think of the marketing communications they receive (across content and frequency)<\/li>\n<li>Assess how your brand performs against your key competitors in terms of customer service provision<\/li>\n<li>Firmographic (audience) profiling and analysis using our core measures<\/li>\n<\/ul>\n<p>Ultimately you will receive data and insights which will enable you to enhance your customer service offering, retain more existing customers and support future business growth.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/section>\n<\/div><\/div><\/div><div id=\"panel-46487-0-0-2\" class=\"so-panel widget widget_research-benefits-widget\" data-index=\"2\" ><div id=\"benefits\" class=\"panel-widget-style panel-widget-style-for-46487-0-0-2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-research-benefits-widget so-widget-research-benefits-widget-default-d75171398898-46487\"\n\t\t\t\n\t\t><section class=\"research-benefits sec-space-90\">\r\n\t<div class=\"container\">\r\n\t\t<div class=\"row heading-row\">\r\n\t\t\t<div class=\"col-lg-6\">\r\n\t\t\t\t<h2 data-aos=\"fade-up\">Product benefits<\/h2>\r\n\t\t\t\t<p data-aos=\"fade-up\"><\/p>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t<div class=\"row benefits-row\">\r\n\t\t                \t\t\t<div class=\"col-lg-4 benefit-item\" data-aos=\"fade-up\">\r\n\t\t\t\t<div class=\"benefit-icon\">\r\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/savanta.com\/eu\/wp-content\/uploads\/2022\/08\/Brand-performance.svg\" alt=\"\" \/>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<h3 class=\"h5\">Cost effective, high value alternative <\/h3>\r\n\t\t\t    \t\t\t    \t\t\t\t<p>Allows you to run your core projects at a lower cost in our current challenging business environment<\/p>\r\n\t\t\t                       \t\t\t<\/div>\r\n\t\t   \t\t\t<div class=\"col-lg-4 benefit-item\" data-aos=\"fade-up\">\r\n\t\t\t\t<div class=\"benefit-icon\">\r\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/savanta.com\/eu\/wp-content\/uploads\/2022\/08\/Brand-performance.svg\" alt=\"\" \/>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<h3 class=\"h5\">Visual outputs<\/h3>\r\n\t\t\t    \t\t\t    \t\t\t\t<p>Online dashboard with an easy-to-understand set of deliverables<\/p>\r\n\t\t\t                       \t\t\t<\/div>\r\n\t\t   \t\t\t<div class=\"col-lg-4 benefit-item\" data-aos=\"fade-up\">\r\n\t\t\t\t<div class=\"benefit-icon\">\r\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/savanta.com\/eu\/wp-content\/uploads\/2022\/08\/Brand-performance.svg\" alt=\"\" \/>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<h3 class=\"h5\">Expert design<\/h3>\r\n\t\t\t    \t\t\t    \t\t\t\t<p><p>Questionnaire designed by our customer satisfaction &amp; loyalty experts.<\/p>\n<\/p>\r\n\t\t\t                       \t\t\t<\/div>\r\n\t\t   \t\t\t<div class=\"col-lg-4 benefit-item\" data-aos=\"fade-up\">\r\n\t\t\t\t<div class=\"benefit-icon\">\r\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/savanta.com\/eu\/wp-content\/uploads\/2022\/08\/Brand-performance.svg\" alt=\"\" \/>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<h3 class=\"h5\">Speed of delivery <\/h3>\r\n\t\t\t    \t\t\t    \t\t\t\t<p>Working within consistent modules speeds up all elements of the process. Results can be turned around in as little at 24-hours!<\/p>\r\n\t\t\t                       \t\t\t<\/div>\r\n\t\t   \t\t\t<div class=\"col-lg-4 benefit-item\" data-aos=\"fade-up\">\r\n\t\t\t\t<div class=\"benefit-icon\">\r\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/savanta.com\/eu\/wp-content\/uploads\/2022\/08\/Brand-performance.svg\" alt=\"\" \/>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<h3 class=\"h5\">Bespoke insights<\/h3>\r\n\t\t\t    \t\t\t    \t\t\t\t<p>Option to add 5 bespoke questions for free, to give you additional insights on your wider business objectives and research needs<\/p>\r\n\t\t\t                       \t\t\t<\/div>\r\n\t\t   \t\t\t<div class=\"col-lg-4 benefit-item\" data-aos=\"fade-up\">\r\n\t\t\t\t<div class=\"benefit-icon\">\r\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/savanta.com\/eu\/wp-content\/uploads\/2022\/08\/Brand-performance.svg\" alt=\"\" \/>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<h3 class=\"h5\">Flexibility<\/h3>\r\n\t\t\t    \t\t\t    \t\t\t\t<p><p>Questionnaire enables you to tailor option lists, to ensure these are relevant and targeted at your organisation\u2019s customer services offering.<\/p>\n<\/p>\r\n\t\t\t                       \t\t\t<\/div>\r\n\t\t   \t\t<\/div>\r\n\t<\/div>\r\n<\/section>\r\n        \r\n<\/div><\/div><\/div><div id=\"panel-46487-0-0-3\" class=\"so-panel widget widget_overview-second-widget\" data-index=\"3\" ><div id=\"how-it-works\" class=\"panel-widget-style panel-widget-style-for-46487-0-0-3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-overview-second-widget so-widget-overview-second-widget-default-d75171398898-46487\"\n\t\t\t\n\t\t>   <section class=\"make-better-wrap make-better-wrap-inner-page  sec-space-90 space-col\">\n            <div class=\"container\">\n\n                <div class=\"row\">\n                    <div class=\"col-lg-4\">\n                        <h2 data-aos=\"fade-up\"  >How it works<\/h2>\n                    <\/div>\n                    <div class=\"col-lg-7 offset-lg-1\">\n                        <div class=\"common-content\" data-aos=\"fade-up\">\n                           <p>We simply need you to provide the features, attributes and wider elements of your customer service offering which you would like to receive feedback on. We will then provide you with a dedicated survey link which you can send out to your customers and collect their feedback.<\/p>\n<p>We will also work with you to craft and refine your free 5 bespoke questions, to ensure these give the answers to your core business objectives and provide the insight you will require.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/section>\n<\/div><\/div><\/div><div id=\"panel-46487-0-0-4\" class=\"so-panel widget widget_book-demo-widget\" data-index=\"4\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-book-demo-widget so-widget-book-demo-widget-default-d75171398898-46487\"\n\t\t\t\n\t\t>\n   <section class=\"book-demo sec-space-90\">\n            <div class=\"container\">\n                <h2 data-aos=\"fade-up\">Book a demo <\/h2>\n                <p data-aos=\"fade-up\"><p><strong>Business Essentials<\/strong>:\u00a0<em>fuss-free, fast, &amp; flexible<\/em><\/p>\n<p>A high-quality, streamlined, data-led solution engineered for you\u2026<\/p>\n<\/p>\n                <a href=\"\/\/info.savanta.com\/savanta-essentials\" class=\"btn btn-arrow btn-white\"  data-aos=\"fade-up\">Book now<\/a>\n            <\/div>\n        <\/section>\n<\/div><\/div><div id=\"panel-46487-0-0-5\" class=\"so-panel widget widget_leadership-our-products-widget panel-last-child\" data-index=\"5\" ><div id=\"range\" class=\"panel-widget-style panel-widget-style-for-46487-0-0-5\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-leadership-our-products-widget so-widget-leadership-our-products-widget-default-d75171398898-46487\"\n\t\t\t\n\t\t>\t<section class=\"products sec-space-90\">\n\t\t<div class=\"container\">\n\t\t\t\t\t\t<h2 class=\"h3\" data-aos=\"fade-up\">Other products<\/h2>\n\t\t\t\t\t<div class=\"row\">\n\t\t\t                       \t\t\t\t<div class=\"col-lg-4 col-md-6 product-item\">\n\t\t\t\t<div class=\"product-single\" data-aos=\"fade-up\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"product-image\">\n\t\t\t\t\t\t<figure class=\"bg-cover\">\n\t\t\t\t\t\t\t<div class=\"bg slide-image-up slide-image-up-half\" \t\t\t\t\t\t\t\tstyle=\"background-image: url(https:\/\/savanta.com\/eu\/wp-content\/uploads\/2022\/09\/Concept-Test-4.jpg);\" >\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/savanta.com\/eu\/wp-content\/themes\/savanta\/resources\/images\/dot-black.svg\" alt=\"\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bg-ani\"><\/div>\n\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"product-info\">\n\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"h5\">Business Essentials Product Concept Testing<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Understand how your core target audience will reach to your new product concept and how you can optimise it to deliver in-market success<\/p>\n\t\t\t\t\t          \n\t\t\t\t\t\t<div class=\"action-button\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/our-products\/business-essentials\/product-testing\/\" class=\"btn btn-black btn-arrow\">Find out more  <\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/\/info.savanta.com\/savanta-essentials\" class=\"btn btn-primary btn-arrow\">Get in touch<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"col-lg-4 col-md-6 product-item\">\n\t\t\t\t<div class=\"product-single\" data-aos=\"fade-up\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"product-image\">\n\t\t\t\t\t\t<figure class=\"bg-cover\">\n\t\t\t\t\t\t\t<div class=\"bg slide-image-up slide-image-up-half\" \t\t\t\t\t\t\t\tstyle=\"background-image: url(https:\/\/savanta.com\/eu\/wp-content\/uploads\/2022\/09\/BrandTracker-4.jpg);\" >\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/savanta.com\/eu\/wp-content\/themes\/savanta\/resources\/images\/dot-black.svg\" alt=\"\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bg-ani\"><\/div>\n\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"product-info\">\n\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"h5\">Business Essentials Brand Tracking<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Enabling businesses to understand and optimise their brand\u2019s position<\/p>\n\t\t\t\t\t          \n\t\t\t\t\t\t<div class=\"action-button\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/our-products\/business-essentials\/brand-tracker\" class=\"btn btn-black btn-arrow\">Find out more  <\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/\/info.savanta.com\/savanta-essentials\" class=\"btn btn-primary btn-arrow\">Get in touch<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t   <\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Scroll Our approach Benefits How it works Business Essentials range Our approach Business Essentials is a modular suite of research products offering a low cost, high value alternative to traditional research and insights. We\u2019ve designed a simple, data led service that is efficient, valuable and replicable, where our experts handle full operational set up and delivery. We\u2019ll help you to\u2026 Understand general customer satisfaction utilising our \u2018tried and tested\u2019 KPIs (i.e., overall satisfaction, NPS, brand values) Provide a detailed exploration of your customer service; across specific products and service areas Hear directly from your customers on areas for improvement Identify future purchase intent, based on most recent customer service interaction Understand the platforms your customers like to receive support on and what they think of the marketing communications they receive (across content and frequency) Assess how your brand performs against your key competitors in terms of customer service provision Firmographic (audience) profiling and analysis using our core measures Ultimately you will receive data and insights which will enable you to enhance your customer service offering, retain more existing customers and support future business growth. Product benefits Cost effective, high value alternative Allows you to run your core projects at a lower cost in our current challenging business environment Visual outputs Online dashboard with an easy-to-understand set of deliverables Expert design Questionnaire designed by our customer satisfaction &amp; loyalty experts. Speed of delivery Working within consistent modules speeds up all elements of the process. Results can be turned around in as little at 24-hours! Bespoke insights Option to add 5 bespoke questions for free, to give you additional insights on your wider business objectives and research needs Flexibility Questionnaire enables you to tailor option lists, to ensure these are relevant and targeted at your organisation\u2019s customer services offering. How it works We simply need you to provide the features, attributes and wider elements of your customer service offering which you would like to receive feedback on. We will then provide you with a dedicated survey link which you can send out to your customers and collect their feedback. We will also work with you to craft and refine your free 5 bespoke questions, to ensure these give the answers to your core business objectives and provide the insight you will require. Book a demo Business Essentials:\u00a0fuss-free, fast, &amp; flexible A high-quality, streamlined, data-led solution engineered for you\u2026 Book now Other products Business Essentials Product Concept Testing Understand how your core target audience will reach to your new product concept and how you can optimise it to deliver in-market success Find out more Get in touch Business Essentials Brand Tracking Enabling businesses to understand and optimise their brand\u2019s position Find out more Get in touch<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":46375,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-46487","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/savanta.com\/eu\/wp-json\/wp\/v2\/pages\/46487","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/savanta.com\/eu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/savanta.com\/eu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/savanta.com\/eu\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/savanta.com\/eu\/wp-json\/wp\/v2\/comments?post=46487"}],"version-history":[{"count":0,"href":"https:\/\/savanta.com\/eu\/wp-json\/wp\/v2\/pages\/46487\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/savanta.com\/eu\/wp-json\/wp\/v2\/pages\/46375"}],"wp:attachment":[{"href":"https:\/\/savanta.com\/eu\/wp-json\/wp\/v2\/media?parent=46487"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}